Frequently asked questions

Invitations

This varies greatly depending on the location of your event and is unique to everyone. Different countries also have different standards.
We recommend sending save the dates 10-12 months before your event and invitations 4-6 months before your event. If you’re not sending save the dates, then we advise sending your invitations slightly earlier.
Our production process usually takes no more than 6 weeks for digital printing from your order being placed, to being shipped to you. For save the dates or invitations, please order more than 6 weeks before you wish to send your items. For on the day stationery, please order more than 3 weeks before your event.
Upgrades to letterpress or foil stamping may require longer turnaround times.
Rush orders can be accommodated at an additional cost. Please contact us before ordering any rush orders, to discuss your requirements and costs.
Yes, for our save the dates and invitation suites we have a minimum order of 30 pieces. If you require less, we can accommodate this, but you will be charged the same price as 30 pieces.
Our on the day items, such as name cards and menus, have no minimum order.
We have two methods for purchasing our items. View all of our items on our website and send us an email or enquiry with your selection, and we will send you an invoice for your purchase. If you are happy and wish to proceed, full payment is required upfront.
You can also shop directly on our Etsy for immediate checkout.
Yes! We like to be transparent with our prices, so you can find our price list here, or view items on our Etsy. Our prices are the same across both platforms.
As our designs are created as house collections, design changes are minimal. Changes to wording structure will be accommodated as best as possible.
Paper colours can be changed, and print methods can be upgraded. Please view our design guide to see what we offer.
If you are unsure what colours you would like, we are more than happy to work with you on a different colour palette for any of your items. Please just let us know what you are looking for and we can send over some options with your proof.
If you are ordering on Etsy, please read the listing. description and follow the steps provided.
If you are ordering vie email/enquiry, we will email you to collect the relevant information for you items. Once we have that, we will send you a PDF proof of your designs within 7 days of receiving your information. We allow two rounds of text revisions before additional costs are charged (£20 per additional pdf proof required).
You then have to review your proof carefully and triple check the details are all correct, as we cannot be held responsible for any errors or spelling mistakes. Once you are happy, we will ask you to confirm for the designs to be sent to print as shown.
We cannot print anything until this has been done, and do not take responsibility for any mistakes spotted after your sign off.

Calligraphy

Yes, all of our calligraphy elements are individually created by hand, meaning that irregularities can occur in the final product. We can use either traditional nib and ink, or brush pen depending on the style requested.
Yes, we sell calligraphy place cards in our shop. We offer a variety of card colours, in multiple sizes. These can be purchased for any event of any. size.
Yes! We have experience of providing live calligraphy services to luxury brands across London at the busiest time of the year and love providing a unique experience for your clients.
We can also customise items in our studio, and send them back to you for any events or activations you have coming up.
The most common customisation is personalisation of notes, gifts tags or cards on luxury branded paper. Other items such as fragrances, candles and tote bags can also be customised, depending on your event.
At the moment we only offer calligraphy services, but we hope to offer engraving services in the future.
We will always provide our own calligraphy supplies, from pointed pen and ink, to brush pens and paint pens.
In terms of surfaces, we can provide blank place cards in your preferred colour and size. If you wish to provide your own paper (note cards, greetings cards, place cards etc), we will require a few samples before the event to ensure that it is suitable for our supplies. We can also work with more unusual surfaces (fragrances, candles, agate etc) but would need to test these first as well.
Yes, we are happy to travel to most places for your event, depending on our schedule. Glasgow and Edinburgh are very accessible to us so we can can make these work easily. If your event is further afield, please contact us as soon as possible to discuss logistics.